1. Open both the front door and the office door, and turn the lights on.
  2. Take the master key from the 1st drawer to open the mail room.
  3. Take the top tray of the cash box out from the cabinet in the mail room(open the cabinet using both handles). Make sure there is $100 in the top tray made up of the correct number of coins/bills (indicated by the labels in each section), then place it in the second desk drawer.
  4. Unlock the East Door by using your code on the Goki panel and then pushing the bars.
  5. Log in to your Mews account.
  6. Prepare breakfast tickets before 9 am and give them to housekeeping along with the master keys.
  7. Go to Google Calendar and see if there are any reservations that need an extra mattress/cot/crib and let housekeeping know.
  8. Go to "Reservation Overview" and check if there are any missed check-ins. Note the room number.

       9. Open Goki > click on "Spaces"> type the room number in the search bar> go to the "Logs" tab and see if the               guest used the code after hours. 

   

  • If the guest used the code, go back to Mews > check if they don't have an open bill or pending balance (if they do, charge their card and close the bill)> click the "Check in" button.

  

  • If the guest didn't use the code > investigate what happened:
    • If the reservation was made through Booking.com, go to their profile and see if they sent us a message saying that they couldn't or won't check-in. 
    • If the reservation was made through Mews, check the messages or Freshdesk tickets.
  • In case we didn't receive any notice, contact the guest and ask if they wish to keep their reservation.

10. Go to Mews dashboard and click on "Remaining Departures".


11. Scroll down and see if we have any open bills from the previous day. Charge if necessary and close them.

12. Check 'Carey Centre Parking' sheet to see if there is any guest who booked parking last night. 

  • On the google sheet, click on the 3 lines on the bottom,  and click "Form responses 1".
  • Check for all rows that don't have a 'Y' on the H column. 
    • Go to their reservation on Mews > click the "Items" tab > go to "Add Product" > choose "Parking (Daily)".

  • Contact the guest by phone or email at 9 am if the guest has not paid for parking. 
  • If guest checked out early, then charge the credit card on file, or email the guest if there is no credit card information on the profile.